Frequently Asked Questions
Everything you need to know about shopping with Dawsons.
What is the standard shipping timeframe for electronics?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do my electronic products come with a warranty?
Yes, all products sold by Dawsons include a minimum one-year manufacturer warranty. We also offer extended protection plans for accidental damage and technical support.
What is your return policy for opened items?
You can return most electronics within 30 days of purchase. Please ensure the item is in its original packaging with all accessories included. A restocking fee may apply to opened items depending on the condition.
How can I track my order status?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Do you offer technical support for new devices?
Absolutely. Dawsons provides complimentary basic setup support for all major appliances and devices. For complex installations, you can book a session with our tech experts.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced electronics.